Slots + starters
Automation inhi slots se bind hoti hai. Hinglish / Hindi / English starter library — copy → edit.
Templates — starter slots library
Ek forced default sab agents ke liye nahi. Kekthal use-case slots + starter copy + advice deta hai. Agent customize karta hai. Meta approval agent ke WABA pe.
Agent customize
Advice + pre-flight: UTILITY vs MARKETING, {{1}} vars, samples. Aapka tone, aapki language.
Meta on your WABA
Platform API se agent ke WABA pe submit → Meta approve/reject. Console / Sales templates platform accounts pe alag rehte hain — agent WABA pe nahi.
Default Star slots
Yeh starters hain — locked one-body-for-all nahi.
Welcome / pehli baat
Naye customer se pehli organized baat — agent ke naam se.
Namaste {name}! Main {agent} — Kekthal pe aapka agent. Docs/reminders yahin manage honge.
Policy / RC expiry reminder
Fitness, insurance, permit, RC — expiry pe nudge. Jo bhi pakde, kabhi chhodta nahi.
Namaste {name}! Aapki {service} ki expiry {date} ko hai. Renew ke liye reply karein.
Quote ready
Premium / quote ready hai — customer ko clear options.
{name}, aapka quote ready hai — premium approx ₹{amount}. Details chahiye to reply karein.
Docs pending / upload maango
Jo docs baaki hain unka soft request — polite, clear.
{name}, {doc} abhi pending hai. Photo/PDF yahin bhej dein.
Payment / premium nudge
Premium ya fee pending — gentle follow-up.
{name}, {service} ka premium ₹{amount} due {date}. Pay confirm hone pe policy update kar denge.
Ticket / status update
Application / claim / case kahan hai — WhatsApp pe update.
{name}, aapka ticket #{id} status: {status}. Update milte hi message aayega.
Sample bubbles — starters. Flow: Kekthal starter → agent customize → Meta approve (agent WABA).
WhatsApp message send charges Meta → agent ke number pe. Kekthal Star mein WA msg bill SHAMIL nahi. Platform Console/Sales templates Vikash accounts pe alag.